FAQs & Policies

How do I place an order?

Browse our catalog, then click "Order via WhatsApp" to message us directly.

What are your delivery areas?

We currently deliver within akurana. For other areas, contact us first.

What payment methods do you accept?

We accept cash on delivery and local bank transfers.

Can I return or exchange an item?

Returns are accepted within 3 days of delivery if the item is unused and in original condition. Exchanges depend on availability.

Do you import authentic Japanese products?

Yes! All our products are sourced from trusted Japanese suppliers.